Shipping policy

We offer free shipping on all eligible U.S. orders.

At this time, we ship only within the 48 contiguous United States. We do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. territories
• P.O. Boxes

Please provide a valid physical shipping address at checkout.

Changes to Your Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible before your order ships.

We will do our best to accommodate address changes, but we cannot guarantee that a change can be made once an order has been processed or shipped.

Please make sure your shipping information is accurate before completing your purchase.

Order Processing

Orders are processed and shipped within 2 business days, Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping & Delivery Time

Once your order ships, it typically arrives within 1–5 business days, depending on your location.

This means the typical total timeframe from placing an order to delivery is approximately 3–7 business days, including our processing time. Delivery times are estimates and are not guaranteed, as transit times may vary based on the destination and circumstances affecting the carrier's network.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking information.

You can use the tracking number to follow your package's progress and view the most current delivery information.

Please allow some time for tracking information to appear after your shipping confirmation email is sent.

Shipping Delays

While we do our best to process and ship orders promptly, delivery delays may occasionally occur due to circumstances outside our control, including severe weather, holidays, carrier delays, transportation disruptions, or other unforeseen events.

If your package is delayed, please use the tracking information provided in your shipping confirmation email for the most current status.

A shipping delay does not necessarily indicate that your package is lost. If tracking has not updated for an extended period or there is another concern with your delivery, please contact us at Hello@ShopCarene.com.

Lost Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your property and with household members, neighbors, or others who may have accepted the package on your behalf.

If you still cannot locate your package, please contact us at Hello@ShopCarene.com as soon as possible so we can help determine the appropriate next steps.