FAQ
Ordering & Policies
Do you offer free shipping, and where do you ship?
Yes! We offer free shipping to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or P.O. Boxes.
How long will my order take to arrive?
Orders are typically delivered within 3–7 business days, including processing and shipping.
Can I track my order?
Yes, once your order ships, we’ll email you a tracking number so you can follow its progress.
Do you accept returns?
We offer easy 30-day returns, so you have time to make sure your purchase is right for your home. You have 30 days after receiving your order to request a return.
Items must be unused, unworn, in their original packaging, with tags attached, and accompanied by proof of purchase.
To start a return, contact us at Hello@ShopCarene.com. If approved, we'll provide a prepaid return shipping label and return instructions.
Please contact us before sending anything back.
What if my order arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us immediately at Hello@ShopCarene.com
How long will it take to get my refund?
Once your return is received and approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund.
What forms of payment do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. You can also find our accepted payment methods at the bottom of our website.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to help before the order is processed or shipped.
What if my order is delayed or I can't find my package?
If your package is delayed, missing, or marked as delivered but you can’t locate it, please check your tracking information first. If you still have concerns, contact us at Hello@ShopCarene.com
About Our Products
Will my macramé look exactly like the photos?
We make every effort to show our products accurately through our photographs. However, colors can appear slightly different depending on your screen, lighting, and surroundings. Handmade details may also have subtle variations.
Can I use macramé outdoors?
Our macramé wall décor is best suited for indoor spaces.
How do I care for my macramé?
Keep your macramé away from excessive moisture, direct sunlight for extended periods, and areas where it may be frequently bumped or pulled. Gently remove dust and fluff with a comb as needed.
Do you add new designs?
Yes. We regularly bring in new boho décor so you can discover fresh ways to add warmth, texture, and personality to your home.